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Delivery & Returns

 "Delivery Terms are ESTIMATED & Multiple Parcels may be sent SEPARATELY."

Tracking Your Order

1. SELECT "MY ACCOUNT" / "ORDERS" / "DETAILS" / "SHIPMENTS" (Bottom of the Page)
2. WEBSITE / TRACKING NO IS LISTED

Facts

1. WE DELIVER TO ENGLAND, SCOTLAND & WALES (ALL PRODUCTS & ORDERS)

2. WE DELIVER TO EUROPE & WORLDWIDE (RESTRICTIONS APPLY)

3. WE SHIP PERISHABLES AND YOU MUST MAKE PROVISION FOR YOUR PARCEL TO BE RECEIVED. GOODS THAT PERISH DUE TO MISSED DELIVERY WILL NOT BE REFUNDED

4. ORDERS ARE SENT WITHIN 24 - 48 WORKING HOURS (ESTIMATED) AFTER FULLY PAID & NO HOLIDAY DELIVERIES (DELAYS WILL BE NOTIFIED)

5. LONDON ORDERS ARE DELIVERED FROM 7.00am - 6pm; (MON-SAT ONLY) (TIME MAY BE AGREED)

6. UK MAINLAND COURIER ORDERS ARE DELIVERED WITHIN 24 HOURS (ESTIMATED; NEXT DAY) AFTER DISPATCH (RESTRICTIONS APPLY)

7. UK COURIER ORDERS ARE DELIVERED BETWEEN 7.00am - 6.00pm; (MON-FRI ONLY) (SORRY, NO SPECIFIC TIME)

8. UK HIGHLANDS, IRELAND, NORTHERN IRELAND COURIER ORDERS ARE DELIVERED WITHIN 48 - 72 HOURS (ESTIMATED; 2+ WORK DAYS) AFTER DISPATCH (RESTRICTIONS APPLY)

9. EUROPE COURIER ORDERS ARE DELIVERED 3+ WORK DAYS AFTER DISPATCH (RESTRICTIONS APPLY)

10. COURIER WILL LEAVE CONTACT CARD IF DELIVERY FAILS (PLEASE FOLLOW THE INSTRUCTION)

11. COURIER ORDERS MAY BE REDELIVERED OR YOU MAY COLLECT AT THE DEPOT AT NO EXTRA CHARGE

12. ORDERS PLACED AFTER NOON THURSDAY WILL BE SENT NEXT MON-TUES (NOT APPLICABLE TO COLLECTION, LOCAL, LONDON & M25 AREAS)

13. ORDERS WILL NOT BE SENT IF THE WRONG DELIVERY METHOD IS CHOSEN  & WE WILL NOT CONTACT YOU

14. MULTIPLE PARCELS MAY BE SHIPPED BY US AND/OR DELIVERED BY THE COURIERS ON DIFFERENT DAYS

15. FLEXIBLE DELIVERY DATE & TIME IS SUBJECT TO AVAILABILITY**

16. RETURN OF GOODS??? PLEASE CONTACT US

17. DISPATCH & DELIVERY TIMES ARE ESTIMATES AND MAY BE AFFECTED BY WEATHER, 3RD PARTY, ACT OF GOD AND OTHER INFLUENCES BEYOND OUR CONTROL. DON'T SUE US, THANKS


Delivery Method & Cost

1. Collect Your OrderFREE

2. Local Delivery

1. 5 Miles MAXIMUM DRIVING DISTANCE FROM SE28 8RA
2. FREE FOR ORDERS FROM £60
3. COST £5

3. London SE28+20 Miles

1. 20 Miles MAXIMUM DRIVING DISTANCE FROM SE28 8RA
2. FREE FOR ORDERS FROM £125
3. COST £10 FOR ORDERS LESS THAN £125

4. London SE28+30 Miles

1. 30 Miles MAXIMUM DRIVING DISTANCE FROM SE28 8RA
2. FREE FOR ORDERS FROM £150
3. COST £10 FOR ORDERS FROM £125
4. COST £15 FOR ORDERS UNDER £125

5. London SE28+40 Miles

1. 40 Miles MAXIMUM DRIVING DISTANCE FROM SE28 8RA

2. FREE FOR ORDERS FROM £250

3. COST £10 FOR ORDERS FROM £200

4. COST £15 FOR ORDERS FROM £150

5. COST £20 FOR ORDERS UNDER £150

6. London SE28+70 Miles

1. 70 Miles MAXIMUM DRIVING DISTANCE FROM SE28 8RA

2. FIXED DELIVERY COST £35

3. MINIMUM ORDER  £250

4. FREE FOR ORDERS FROM £500

5. FLEXIBLE DELIVERY DATE & TIME**

6. UNLIMITED WEIGHT (BUY AS MUCH AS YOU WANT

7. EXCLUDES (BULK STOCKFISH, RICE, OIL, INDOMIE)

7. London SE28+100 Miles

1. 100 Miles MAXIMUM DRIVING DISTANCE FROM SE28 8RA

2. FIXED DELIVERY COST £45

3. MINIMUM ORDER  £250

4. FREE FOR ORDERS FROM £600

5. FLEXIBLE DELIVERY DATE & TIME**

6. UNLIMITED WEIGHT (BUY AS MUCH AS YOU WANT

7. EXCLUDES (BULK STOCKFISH, RICE, OIL, INDOMIE)

8. England, Scotland, Wales

1. SUITABLE FOR MOST PRODUCTS (INC FROZEN & FRESH)
2. RESTRICTIONS: NO 40kg RICE, BOTTLE DRINKS & LIQUID OVER 5 LITRES
3. COURIER SERVICE (TERMS MAY VARY)
4. TRACKABLE, SIGNATURE REQUIRED, NO LIMITS
5. WEIGHT IS SHIPPING WEIGHT (HIGHER THAN PRODUCT WEIGHT)
6. £10 FOR FIRST 30kg
7. £9.00 FOR EVERY 30kg THEREAFTER (MAX 240kg)
8. £100.00 FOR PALLET (240kg – 800kg)

9. UK Mainland Cheap Rate

1. DELIVERY ESTIMATE IS 3+ WEEK DAYS (AFTER DISPATCH)
2. RESTRICTIONS: NO PERISHABLES, FROZEN, BOTTLE & LIQUID PRODUCTS
3. £6 FOR LESS THAN 1kg
4. £6.50 FOR UP TO 2kg
5. £7.50 FOR UP TO 3kg
6. £8.95 FOR UP TO 5kg

10. UK Scottish Highlands

1. SUITABLE FOR MOST PRODUCTS (INC FROZEN & FRESH)
2. NO 40kg RICE, BOTTLE DRINKS & LIQUID OVER 5 LITRES
3. COURIER SERVICE (TERMS MAY VARY)
4. TRACKABLE, SIGNATURE REQUIRED, NO LIMITS
5. WEIGHT IS SHIPPING WEIGHT (HIGHER THAN PRODUCT WEIGHT)
6. £16.99 FOR EVERY 30kg (MAX 210kg)
7. £160.00 FOR PALLET (210kg – 900kg)

11. Europe 1 (Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Northern Ireland)

1. NOT SUITABLE FOR FRESH & FROZEN PRODUCTS (ORDER AT OWN RISK)
2. NO 40kg RICE, BOTTLE DRINKS & LIQUID OVER 5 LITRES
3. COURIER SERVICE (TERMS MAY VARY)
4. TRACKABLE, SIGNATURE REQUIRED, NO LIMITS
5. WEIGHT IS SHIPPING WEIGHT (HIGHER THAN PRODUCT WEIGHT)
6. £20.95 FOR EVERY 30kg

12. Europe 2 (Austria, Finland, Italy, Poland, Portugal, Spain, Sweden)

1. NOT SUITABLE FOR FRESH & FROZEN PRODUCTS (ORDER AT OWN RISK)
2. NO 40kg RICE, BOTTLE DRINKS & LIQUID OVER 5 LITRES
3. COURIER SERVICE (TERMS MAY VARY)
4. TRACKABLE, SIGNATURE REQUIRED, NO LIMITS
5. WEIGHT IS SHIPPING WEIGHT (HIGHER THAN PRODUCT WEIGHT)
6. £29.95 FOR EVERY 30kg

13. Europe 3 (Bulgaria, Croatia, Czech, Estonia, Greece, Hungary, Latvia, Lithuania, Norway, Romania, Slovakia, Slovenia)

1. NOT SUITABLE FOR FRESH & FROZEN PRODUCTS (ORDER AT OWN RISK)
2. NO 40kg RICE, BOTTLE DRINKS & LIQUID OVER 5 LITRES
3. COURIER SERVICE (TERMS MAY VARY)
4. TRACKABLE, SIGNATURE REQUIRED, NO LIMITS
5. WEIGHT IS SHIPPING WEIGHT (HIGHER THAN PRODUCT WEIGHT)
6. £39.99 FOR EVERY 30kg

 

14. Malaysia, Singapore & Thailand (Exclude CUSTOMS DUTY)

1. NOT SUITABLE FOR FRESH & FROZEN PRODUCTS (ORDER AT OWN RISK)

2. SHIPPING OR GROUPAGE SERVICE (TERMS MAY VARY)

3. 20FCL OR GROUPAGE

4. LOCAL CHARGES AND DUTY NOT INCLUDED

5. IMPORT LICENCE MAY BE REQUIRED

 

15. Worldwide

1. CONTACT US